GLPI

About

This Model Context Protocol (MCP) server provides a robust bridge between AI assistants, such as Claude, and GLPI (Gestionnaire Libre de Parc Informatique), a leading IT Service Management (ITSM) solution. It enables AI to directly interact with and manage various aspects of IT operations, from end-to-end ITIL processes including incident, problem, and change management, to comprehensive asset tracking, knowledge base interaction, and project oversight. With over 60 integrated tools covering a wide array of GLPI features, it empowers AI to perform tasks like creating tickets, updating asset inventories, searching for solutions, managing users, and retrieving critical statistics, streamlining IT workflows and enhancing operational efficiency.

Key Features

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• Project Management and System-wide Statistics (Tickets, Assets)
• User, Group, Contract & Supplier Management
• Knowledge Base Management (Search, Create, Retrieve Articles)
• Extensive Asset Management (Computers, Software, Network Equipment, Printers, Monitors, Phones)
• Comprehensive ITIL Support (Incidents, Requests, Problems, Changes)

Use Cases

• Automate the creation and management of IT support tickets and incidents using natural language commands.
• Enable AI assistants to query and update IT asset inventories, including computers, software, and network equipment.
• Facilitate AI-driven searches and contributions to the GLPI knowledge base for quick problem resolution and information retrieval.