Intercom FAQs

Question 1

How do I install and use the Intercom MCP Server?

Accepted Answer

You'll need Node.js 18+ and an Intercom API token. Install globally via `npm install -g mcp-server-for-intercom`, set your API token as an environment variable, and then run `intercom-mcp`.

Question 2

What does the Intercom MCP Server do?

Accepted Answer

It retrieves customer support tickets and their complete conversation history from Intercom, making the data accessible to AI assistants like Claude for analysis and insights.

Question 3

What features are available?

Accepted Answer

The server offers retrieval of all tickets, filtering by date, pagination for large datasets, and seamless integration with MCP-compliant AI assistants.

Question 4

How can I filter the tickets I retrieve?

Accepted Answer

You can filter tickets by creation date using the `startDate` and `endDate` parameters in the `list_tickets` API. Dates must be in DD/MM/YYYY format and the range must not exceed 7 days. You can also use the `keyword` and `exclude` parameters to filter for tickets containing or excluding certain text.

Question 5

Is this project affiliated with Intercom?

Accepted Answer

No, this project is an independent integration and is not officially connected to or endorsed by Intercom Inc. It is designed to comply with Intercom's developer terms of service.

Intercom

Intercom

Key Features

Use Cases

Key Features

Use Cases