This Model Context Protocol (MCP) server connects Claude Code to Reamaze, a customer support platform, to facilitate AI-powered automation and assistance. It offers a comprehensive set of tools for managing customer interactions, including listing and reading conversations, replying to tickets, searching and retrieving contact details, adding internal notes, and browsing predefined response templates. This integration empowers AI assistants to understand customer context, perform actions within Reamaze, and enhance customer support operations through intelligent workflows.
Key Features
01Search contacts by name or email and retrieve detailed information
02Send replies or add internal notes to conversation threads
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04Add internal staff notes to contacts for additional context
05List and retrieve customer conversations with filtering and pagination
06List and filter canned response templates
Use Cases
01Efficient management of ticket backlogs and bulk operations
02Automated triage, tagging, and status updates for incoming tickets
03AI-assisted customer support with cross-referencing external data like Shopify orders
