Which messaging channels are supported by this skill?

It supports any channel connected to your Chatwoot inboxes, including website live chat, email, WhatsApp, Facebook, and Twitter.

Can I send internal notes that customers cannot see?

Yes, by setting the 'private' flag to true when sending a message, the content will be added as an internal note visible only to agents.

Does this skill work with self-hosted Chatwoot installations?

Yes, you can use this skill with self-hosted instances by setting the CHATWOOT_BASE_URL environment variable to your specific domain.

How do I find my Chatwoot Account ID and API token?

The API token is found in your Profile Settings, and the Account ID is visible in your browser's URL bar (e.g., /app/accounts/1/...) when you are logged in.

Chatwoot Customer Support

Name: Chatwoot Customer Support
Author: vm0-ai

byvm0-ai

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Collaboration Tools

Manage customer support contacts, conversations, and agent assignments directly via the Chatwoot API.

About

This skill empowers Claude to interact with Chatwoot's Application API, enabling seamless management of multi-channel customer support workflows from the command line. It allows users to create and search contact profiles, track support conversations across various platforms like email or WhatsApp, send internal notes to team members, and automate ticketing statuses. By streamlining these support tasks, teams can integrate customer service operations directly into their development environments, allowing for faster response times and more efficient agent management in both Cloud and self-hosted Chatwoot instances.

Key Features

Real-time status updates for tickets (open, resolved, pending, or snoozed)
Support for both Chatwoot Cloud and self-hosted instances via custom base URLs
Multi-channel conversation tracking, creation, and assignment
Automated messaging with support for public replies and internal private notes
18 GitHub stars
Full contact management including creation, searching, and profile updates

Use Cases

Building CLI-based support dashboards to monitor agent availability and inbox counts
Automating customer profile synchronization between internal CRMs and Chatwoot
Developing custom notification bots that add private internal notes to specific conversations

About

Key Features

Real-time status updates for tickets (open, resolved, pending, or snoozed)
Support for both Chatwoot Cloud and self-hosted instances via custom base URLs
Multi-channel conversation tracking, creation, and assignment
Automated messaging with support for public replies and internal private notes
18 GitHub stars
Full contact management including creation, searching, and profile updates

Use Cases

Building CLI-based support dashboards to monitor agent availability and inbox counts
Automating customer profile synchronization between internal CRMs and Chatwoot
Developing custom notification bots that add private internal notes to specific conversations