What identifiers are needed to resolve a customer request?

The skill typically requires an email address, order number, or cart ID to accurately identify the customer and related transactions.

What is the primary purpose of the Commerce Customer Service skill?

It is designed to handle support operations for StateSet iCommerce, including managing tickets, order issues, returns, and refunds using automated workflows.

How do I perform write operations like updating an order?

You can use the 'stateset' command in natural language and include the '--apply' flag to execute changes and write data to the system.

Does this skill integrate with inventory management?

Yes, it uses MCP tools to span across customers, orders, products, inventory, and returns to ensure data consistency during support tasks.

Commerce Customer Service

Name: Commerce Customer Service
Author: stateset

bystateset

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E-commerce Solutions

Manages e-commerce support operations including order resolutions, returns, and customer inquiries via cross-domain workflows.

The Commerce Customer Service skill enables Claude to function as an intelligent support agent within the StateSet iCommerce ecosystem. It streamlines the resolution of customer issues by coordinating data across orders, inventory, returns, and carts. By leveraging standardized support playbooks and MCP tools, it allows developers and support teams to automate ticket management, process refunds, and document manual follow-up actions directly through the CLI.

Key Features

01Real-time status verification for carts and checkout sessions

02Integration with standardized customer service playbooks

031 GitHub stars

04Cross-domain workflow coordination for orders, returns, and inventory

05Automated ticket resolution and refund processing

06Automated documentation for exceptions and manual follow-ups

Use Cases

01Processing complex product returns and issuing corresponding refunds

02Resolving order discrepancies by checking inventory and customer history

03Executing standardized support playbooks to ensure consistent service

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add stateset/stateset-icommerce commerce-customer-service

For use in Claude.ai and ChatGPT

Download Skill