Can I use this for segment-specific marketing?

Yes, it includes normalization patterns to tag signals by persona and vertical, enabling highly precise lifecycle journeys and messaging.

What data sources does this skill support?

The skill provides guidance for integrating data from warehouses, product analytics platforms, and CS tools into a unified signal stack.

Does it provide templates for health scoring?

Yes, it includes schemas for health score dimensions, weightings, and thresholds to help define what a 'healthy' customer looks like for your business.

How does this skill help with customer churn?

It provides a diagnostic framework to identify negative usage patterns and declining sentiment signals, allowing teams to intervene with targeted plays before a customer cancels.

Customer Insights & Telemetry

Name: Customer Insights & Telemetry
Author: gtmagents

bygtmagents

•

Marketing Automation

Analyzes product usage, health, and sentiment signals to drive customer lifecycle programs and retention strategies.

This skill empowers Claude to act as a bridge between raw product telemetry and actionable Go-To-Market (GTM) strategies. It provides a structured framework for consolidating disparate data points—including product usage, engagement metrics, and customer sentiment—into comprehensive health scores. By automating the identification of churn risks and expansion opportunities, it helps teams build precise, segment-specific lifecycle journeys and prioritize high-impact customer success interventions.

Key Features

01Automated lifecycle journey mapping for specific segments

02Data normalization across account IDs, personas, and verticals

03Standardized health score schema and weighting

04Churn and retention risk diagnosis frameworks

0529 GitHub stars

06Multi-source signal consolidation (usage, sentiment, commercial)

Use Cases

01Creating insight briefs for CS and Product teams to address adoption gaps.

02Building automated onboarding journeys based on real-time usage signals.

03Identifying high-value accounts for advocacy programs or expansion offers.

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add gtmagents/gtm-agents customer-insights

For use in Claude.ai and ChatGPT

Download Skill