Does this skill take actions without human oversight?

It uses a hybrid model where data extraction and internal updates are automated, but sensitive actions like sending customer responses or creating commitments require human approval.

Can it handle customers using multiple products?

Yes, it maintains a single customer profile with product-specific subdirectories, allowing for aggregate health scores and product-specific task routing.

What is the 'High-Touch' protocol?

It is a specialized workflow for strategic or sensitive accounts that triggers more frequent status updates, proactive briefs, and explicit expectation setting.

What tools does this skill integrate with?

It is primarily designed to work with Notion for documentation and registries, and Linear for bug tracking and feature request management.

How does the skill analyze customer health?

The skill evaluates interaction frequency, sentiment trends, and support volume over a 30-day period to categorize customers as Healthy, Warning, At Risk, or Critical.

Customer Success Intelligence

Name: Customer Success Intelligence
Author: violetio

byvioletio

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Collaboration Tools

Automates customer interaction processing, health tracking, and task routing to optimize relationship management.

About

The Customer Success Intelligence skill transforms unstructured customer interactions—such as meeting transcripts, emails, and tickets—into actionable business intelligence. It automatically extracts key data points across thirteen categories including sentiment, bugs, and feature requests while maintaining a centralized repository for customer health. By integrating with productivity tools like Notion and Linear, it ensures critical feedback is routed to the correct teams and provides proactive alerts for at-risk accounts, enabling teams to scale personalized customer success efforts through AI-driven automation.

Key Features

Multi-product profile management for complex account structures.
1 GitHub stars
Centralized health monitoring with automated weekly scoring and snapshots.
Integrated approval workflow for human-in-the-loop oversight of customer commitments.
Automated extraction of 13 intelligence categories including sentiment and risk.
Bi-directional routing of bugs and feature requests to Linear and Notion.

Use Cases

Scaling customer operations by automating triage and routing of documentation gaps.
Converting meeting transcripts into structured action items and engineering tickets.
Monitoring long-term sentiment trends to proactively identify and prevent churn.

About

Key Features

Multi-product profile management for complex account structures.
1 GitHub stars
Centralized health monitoring with automated weekly scoring and snapshots.
Integrated approval workflow for human-in-the-loop oversight of customer commitments.
Automated extraction of 13 intelligence categories including sentiment and risk.
Bi-directional routing of bugs and feature requests to Linear and Notion.

Use Cases

Scaling customer operations by automating triage and routing of documentation gaps.
Converting meeting transcripts into structured action items and engineering tickets.
Monitoring long-term sentiment trends to proactively identify and prevent churn.