What is the Preparation-Delivery-Followup framework?

It is a three-phase system that ensures you are emotionally prepared, communicate clearly using objective facts, and document agreed-upon outcomes to ensure lasting resolution.

Can this skill help with performance reviews?

Yes, it includes specific guidance for delivering performance feedback by leading with specific examples and connecting them to clear standards and future improvements.

How does the SBI model work?

SBI stands for Situation, Behavior, and Impact. It helps you deliver feedback that focuses on observable actions and their consequences rather than making assumptions about someone's character or intent.

Is this skill only intended for managers?

No, it is designed for peers, managers, and subordinates alike to help anyone navigate difficult interpersonal dynamics or advocate for themselves professionally.

Difficult Conversations Guide

Name: Difficult Conversations Guide
Author: melodic-software

bymelodic-software

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Collaboration Tools

Facilitates structured workplace communication for resolving conflicts, delivering feedback, and managing sensitive professional discussions.

The Difficult Conversations skill provides a comprehensive preparation-delivery-followup framework designed to help professionals navigate high-stakes workplace interactions. By guiding users through emotional regulation, perspective-taking, and the SBI (Situation-Behavior-Impact) model, it transforms potentially confrontational moments into productive resolutions that preserve working relationships and drive performance. It is particularly useful for engineers and managers who need to address technical friction, performance gaps, or interpersonal challenges within a development team.

Key Features

01SBI (Situation-Behavior-Impact) feedback model implementation

02Three-phase framework: Preparation, Delivery, and Followup

03Templates for performance reviews and peer conflict resolution

04Pre-written scripts for common workplace scenarios

0512 GitHub stars

06Emotional regulation strategies for high-stakes meetings

Use Cases

01Navigating sensitive discussions regarding compensation, roles, or promotions

02Resolving communication breakdowns or friction between team members

03Preparing to address chronic performance issues with a direct report

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add melodic-software/claude-code-plugins difficult-conversations

For use in Claude.ai and ChatGPT

Download Skill