When should I avoid applying duration neglect?

Avoid using it when real-time pain or discomfort is severe, when users are strictly monitoring time (like billable hours), or when extending a process would be ethically questionable.

How does Duration Neglect improve UX design?

By identifying the most intense part of a user flow and the very last interaction, you can amplify positive moments and soften negative ones to ensure a better long-term memory of the product.

What is the difference between experienced and remembered utility?

Experienced utility is the moment-to-moment quality of an event, while remembered utility is the retrospective evaluation. Duration neglect shows that memory often ignores time in favor of 'peaks' and 'ends.'

What is the Duration Neglect skill for Claude Code?

It is a specialized capability that provides guidance on optimizing user experiences based on the cognitive bias where humans judge events by their peak intensity and ending rather than total time.

Duration Neglect Strategy

Name: Duration Neglect Strategy
Author: lev-os

bylev-os

0•

Design Tools

Applies behavioral economics principles to optimize user experiences by focusing on peak intensity and final interactions rather than total duration.

The Duration Neglect skill empowers Claude to analyze and improve experience design through the lens of behavioral science. It prioritizes the 'Peak-End Rule,' which posits that people judge an experience based on its most intense point and its conclusion rather than its total length. This skill is particularly useful for developers and product managers looking to create more memorable onboarding flows, customer service interactions, and product experiences where the user's retrospective evaluation is the key metric for success.

Key Features

01Analysis of experienced utility versus remembered utility

02Optimization strategies for high-intensity touchpoints

03Frameworks for strategic duration extension to improve memory

04Engineering patterns for satisfying completion states

050 GitHub stars

06Identification of experience peak and end moments

Use Cases

01Structuring training modules to conclude on achievement milestones rather than admin tasks

02Optimizing customer support scripts to prioritize resolution confirmation over call speed

03Designing SaaS onboarding flows that end with high-value celebration moments

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add lev-os/agents duration-neglect

For use in Claude.ai and ChatGPT

Download Skill