Can I update multiple Freshservice tickets at once?

Yes, the skill includes a bulk update feature that allows you to modify specific fields for an array of ticket IDs in a single workflow sequence.

Can I use this to submit items from the Service Catalog?

Yes, the skill supports creating service requests using item display IDs and can map custom field values required by specific catalog item forms.

Do I need an API key to use this Freshservice skill?

No API keys are required in your configuration. You simply add the Rube MCP endpoint and use the RUBE_MANAGE_CONNECTIONS tool to authenticate via a secure link.

How does the skill handle Freshservice's numeric status codes?

The skill includes a built-in reference for numeric codes, mapping values like status 2 to 'Open' and priority 4 to 'Urgent' to ensure accurate API communication.

Freshservice ITSM Automation

Name: Freshservice ITSM Automation
Author: sickn33

bysickn33

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17,693

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Productivity & Workflow

Automates Freshservice IT Service Management operations including ticket lifecycle management, service requests, and bulk updates via Rube MCP.

This skill empowers Claude to interact directly with Freshservice, enabling seamless automation of IT service desk operations. By leveraging the Rube MCP and Composio toolkit, users can search for tickets, create new incidents or service requests, perform bulk updates on multiple records, and send outbound email notifications. It handles the complexities of Freshservice's numeric status and priority codes, pagination, and date filtering, making it an essential tool for IT teams looking to streamline their support workflows and improve response times through AI-driven ticket management.

Key Features

01Advanced filtering with ISO 8601 date support and automated pagination

02Automated service catalog request submission with custom field support

03Outbound email notification integration for ticket creation and communication

0417,693 GitHub stars

05Bulk ticket operations for efficient multi-record updates and triaging

06Full ticket lifecycle management including create, read, and update functions

Use Cases

01Automating the triaging, categorization, and assignment of incoming IT support tickets

02Programmatically submitting standardized service requests for hardware or software provisioning

03Performing mass updates to ticket statuses or priorities during major system incidents

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add sickn33/antigravity-awesome-skills freshservice-automation

For use in Claude.ai and ChatGPT

Download Skill