What numeric codes are used for ticket status and priority?

For status: 2 (Open), 3 (Pending), 4 (Resolved), 5 (Closed). For priority: 1 (Low), 2 (Medium), 3 (High), 4 (Urgent).

How do I connect my Freshservice account to this skill?

You can connect by using the RUBE_MANAGE_CONNECTIONS tool with the 'freshservice' toolkit and following the provided authentication link to authorize the connection.

Does this skill support the Service Catalog?

Yes, you can create specific service requests using the FRESHSERVICE_CREATE_SERVICE_REQUEST tool by providing the item_display_id from your catalog.

Can I update multiple Freshservice tickets at once?

Yes, the FRESHSERVICE_BULK_UPDATE_TICKETS tool allows you to specify an array of ticket IDs and apply uniform field updates to all of them in a single operation.

Is an API key required to start using this skill?

No manual API key management is required. Simply add the Rube MCP endpoint to your configuration and use the built-in connection manager for authentication.

Freshservice ITSM Automation

Name: Freshservice ITSM Automation
Author: mshraditya

bymshraditya

0•

Productivity & Workflow

Streamlines IT Service Management by automating Freshservice ticket lifecycles, service requests, and bulk operations through Rube MCP.

The Freshservice Automation skill enables Claude to act as an intelligent IT service agent, interacting directly with the Freshservice ITSM platform via the Rube MCP and Composio toolkit. It allows for comprehensive ticket management, including searching, creating, and updating incidents, as well as handling complex service catalog requests and bulk ticket modifications. By automating these repetitive helpdesk tasks, teams can ensure faster response times, maintain data consistency across tickets, and leverage AI to triage support queues more effectively.

Key Features

01Automated Service Catalog request fulfillment

02Outbound email integration for ticket notifications

03Full ticket lifecycle management (Create, Get, List, Update)

04Bulk ticket operations for high-volume incident handling

05Advanced filtering and pagination for ticket discovery

060 GitHub stars

Use Cases

01Standardizing the creation of service requests from the internal catalog

02Automating the triaging and prioritization of incoming support tickets

03Performing mass status updates or field changes across hundreds of incidents

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add mshraditya/skillsforagentregistry freshservice-automation

For use in Claude.ai and ChatGPT

Download Skill