Does this support custom fields?

Yes, both ticket creation and bulk updates support custom fields. Ensure you use the internal field names rather than display names for successful mapping.

Is an API key required for the setup?

No manual API key management is required. Simply add the Rube MCP endpoint to your configuration and complete the authentication through the connection manager.

Can I update multiple tickets at once?

Yes, the FRESHSERVICE_BULK_UPDATE_TICKETS tool allows you to pass an array of ticket IDs and update specific fields across all of them in a single operation.

How do I connect my Freshservice account?

Use the RUBE_MANAGE_CONNECTIONS tool with the 'freshservice' toolkit to generate an authentication link and authorize the connection via OAuth.

Why can't I find tickets older than 30 days?

By default, Freshservice returns tickets from the last 30 days. Use the 'updated_since' parameter with an ISO 8601 timestamp to retrieve older records.

Freshservice ITSM Automation

Name: Freshservice ITSM Automation
Author: pCruvinel

bypCruvinel

0•

Productivity & Workflow

Streamlines IT service management by automating Freshservice ticket creation, updates, and service requests directly through Claude.

This skill enables seamless integration with Freshservice ITSM, allowing users to manage IT support workflows without leaving their development environment. By leveraging the Rube MCP and Composio toolkit, it provides comprehensive capabilities for listing and searching tickets, performing bulk updates, creating service requests from the catalog, and sending outbound email notifications. It is particularly useful for DevOps teams and IT administrators who need to sync code-level incidents with formal support tickets or automate repetitive service desk tasks using natural language.

Key Features

01Bulk update capabilities for high-volume ticket processing and status changes

02Automated ticket creation and management for incidents and service requests

030 GitHub stars

04Service Catalog integration for requesting specific items and hardware

05Advanced ticket filtering and search with ISO 8601 date support

06Outbound email notification triggers for integrated ticket communication

Use Cases

01Converting system logs or build failures into Freshservice incidents automatically

02Batch updating ticket statuses and priorities during maintenance windows

03Automating employee onboarding service requests via the service catalog

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add pcruvinel/antig freshservice-automation

For use in Claude.ai and ChatGPT

Download Skill