Does it support multiple email addresses per contact?

Yes, the skill provides the necessary JSON:API structures to manage arrays of emails and phone numbers with specific labels like 'Work', 'Mobile', or 'Personal'.

Is this skill part of a larger suite?

Yes, it is part of the community-driven msp-claude-plugins repository, specifically tailored for Managed Service Provider workflows and toolsets.

What is the IT Glue Contacts skill for Claude Code?

It is a specialized capability designed to help MSPs manage client contact information, roles, and communication details within the IT Glue platform using Claude Code.

Can this skill help with PSA synchronization?

Yes, the skill includes specific patterns and field references for linking IT Glue contacts with PSA IDs for platforms like ConnectWise, Autotask, and Kaseya BMS.

How does it handle different contact roles?

It provides a structured approach to classifying contacts as Primary, Technical, Billing, Executive, or End Users to ensure clear escalation paths for MSP technicians.

IT Glue Contact Management

Name: IT Glue Contact Management
Author: wyre-technology

bywyre-technology

•

Productivity & Workflow

Manages and synchronizes client contacts, communication details, and organizational roles within IT Glue documentation.

This skill empowers Claude to efficiently handle contact documentation within IT Glue, the leading documentation platform for Managed Service Providers (MSPs). It provides domain-specific guidance for creating, updating, and organizing client contacts, including handling complex communication fields like multiple labeled emails and phone numbers. By leveraging this skill, users can automate the classification of technical and billing roles, synchronize contact data with PSA tools, and maintain a clear hierarchy of stakeholders for every client organization, ensuring communication workflows are streamlined and escalation paths are accurately documented.

Key Features

012 GitHub stars

02Integration patterns for PSA (Professional Services Automation) synchronization

03Management of multi-label communication fields for emails and phones

04Automated CRUD operations for IT Glue contact records

05Standardized classification for Primary, Technical, and Billing roles

06VIP and 'important' contact flagging for enhanced visibility

Use Cases

01Synchronizing contact data between PSA platforms and IT Glue documentation

02Automating the onboarding of new client employees into IT Glue

03Auditing and cleaning up stale or unclassified contact records across organizations

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add wyre-technology/msp-claude-plugins contacts

For use in Claude.ai and ChatGPT

Download Skill