Does this skill support JSM Asset management?

Yes, it includes full support for creating, updating, and linking IT assets (formerly Insight) to service requests for better impact analysis.

Does this work with Jira Data Center?

Yes, it fully supports Jira Cloud and offers compatibility with Jira Data Center versions 8.x and 9.0+.

How do I track SLA breaches with this skill?

You can use the 'jsm sla get' command to see current status or 'jsm sla check-breach' to identify requests that have exceeded their service level agreements.

What is the difference between jira-jsm and standard jira-issue skills?

While jira-issue handles standard Jira tasks like bugs and stories, jira-jsm is specialized for service desk features such as customer portals, SLAs, and ITIL-specific request types.

Can I handle internal and public comments differently?

Absolutely. The skill allows you to add public comments for customers or internal-only comments for agent collaboration using the --internal flag.

Jira Service Management

Name: Jira Service Management
Author: grandcamel

bygrandcamel

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Collaboration Tools

Manages ITSM and ITIL workflows within Jira Service Management, streamlining incident response, SLA tracking, and customer communications.

About

The jira-jsm skill provides Claude Code with specialized capabilities for handling Jira Service Management (JSM) portals and service desks. It bridges the gap between technical development and IT service operations by allowing users to manage service desks, track SLAs, process approvals, and interact with customers directly through the CLI. Whether you are investigating an incident, updating a knowledge base article, or managing IT assets, this skill provides a structured framework for high-efficiency service management within an AI-native workflow, supporting both Cloud and Data Center environments.

Key Features

Comprehensive ITIL workflow support for Incident, Change, and Problem management
Enterprise asset management (CMDB) with linking to specific service requests
3 GitHub stars
Real-time SLA monitoring, breach detection, and compliance reporting
Customer and Organization lifecycle management including portal access
Knowledge Base integration for article searching and suggestions

Use Cases

Monitoring SLA thresholds and generating reports on service desk performance
Managing complex approval cycles and CAB decisions for IT change requests
Automating the creation, categorization, and routing of customer service requests

About

Key Features

Comprehensive ITIL workflow support for Incident, Change, and Problem management
Enterprise asset management (CMDB) with linking to specific service requests
3 GitHub stars
Real-time SLA monitoring, breach detection, and compliance reporting
Customer and Organization lifecycle management including portal access
Knowledge Base integration for article searching and suggestions

Use Cases

Monitoring SLA thresholds and generating reports on service desk performance
Managing complex approval cycles and CAB decisions for IT change requests
Automating the creation, categorization, and routing of customer service requests