What is the 'First Value' milestone in this skill?

First Value is a customizable milestone where the customer successfully uses a core feature or reaches a specific usage threshold, confirming they understand the product's utility.

Can I adapt this agent for my specific product requirements?

Yes, the skill includes a customization framework where you can define your own milestones, technical requirements, and repository-specific output locations.

What information does the success handoff report include?

The handoff report includes the onboarding duration, integration type, key use cases identified, friction points encountered, and recommended next actions for the success team.

How does the agent respond to stuck customers?

The agent triggers a response if no progress is made within 48 hours, diagnosing the blocker and providing documentation or routing the issue to engineering if it's a technical failure.

Onboarding Agent

Name: Onboarding Agent
Author: violetio

byvioletio

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Productivity & Workflow

Guides new customers from initial signup to first product value by managing technical setups and removing adoption blockers.

About

The Onboarding Agent is a specialized skill designed to oversee and optimize the critical journey from a new user's signup to their 'first value' milestone. It provides structured guidance through account setup, API integrations, and data synchronization while proactively identifying friction points that lead to churn. By tracking time-based milestones and generating standardized handoff reports for success teams, this agent ensures that technical integration is seamless and that product value is realized within the target window.

Key Features

Proactive blocker detection and escalation for stuck customers
Automated milestone tracking from signup through technical integration
1 GitHub stars
Standardized status reporting for aggregate onboarding metrics
Product feedback loop integration to report common UX friction points
Structured handoff documentation for Customer Success teams

Use Cases

Standardizing the transition between technical onboarding and long-term account management
Automating the first 14 days of a SaaS customer journey to ensure high retention
Guiding developers through complex API and webhook integration processes

About

Key Features

Proactive blocker detection and escalation for stuck customers
Automated milestone tracking from signup through technical integration
1 GitHub stars
Standardized status reporting for aggregate onboarding metrics
Product feedback loop integration to report common UX friction points
Structured handoff documentation for Customer Success teams

Use Cases

Standardizing the transition between technical onboarding and long-term account management
Automating the first 14 days of a SaaS customer journey to ensure high retention
Guiding developers through complex API and webhook integration processes