Can I measure the effectiveness of my retention strategies?

Absolutely. The skill includes a measurement plan and experiment tracker with control and test cohorts to evaluate play performance.

What is a 'Save Play' in this context?

A Save Play is a predefined, strategic set of actions triggered by specific customer health signals designed to prevent churn or identify expansion opportunities.

How does it work with other GTM agents?

It is designed to be paired with the retention-dashboard skill, allowing you to trigger specific plays automatically when analytics thresholds are met.

Does this skill help with team coordination?

Yes, it includes an Owner Matrix feature to assign specific tasks to CSMs, lifecycle marketers, or executive sponsors with defined SLAs.

Save Play Library

Name: Save Play Library
Author: gtmagents

bygtmagents

•

Marketing Automation

Catalogs and automates customer retention and expansion strategies by mapping behavioral signals to actionable remediation playbooks.

The Save Play Library skill transforms Claude Code into a strategic revenue operations assistant by organizing customer success 'plays' designed to combat churn and drive account expansion. It provides a robust framework for defining triggers—such as usage drops or NPS changes—and linking them to specific action steps, messaging templates, and owner assignments. By standardizing how GTM teams respond to customer health signals, this skill ensures consistent execution across CSM and marketing teams while facilitating data-driven iterations based on play effectiveness.

Key Features

01Signal-to-play mapping for automated churn and expansion responses

02Detailed owner matrices with built-in SLAs for cross-functional alignment

03Experiment tracking for A/B testing different retention strategies

04Comprehensive play blueprints covering objectives, audience, and assets

05Standardized templates for play cards and post-play retrospectives

0629 GitHub stars

Use Cases

01Orchestrating multi-channel lifecycle marketing for account expansion

02Measuring and iterating on the ROI of specific customer success interventions

03Standardizing the response workflow for high-risk customer churn signals

What are Skills?·How to Install

Install with 🐟 Skill.Fish

npx skillfish add gtmagents/gtm-agents save-play-library

For use in Claude.ai and ChatGPT

Download Skill