About
The TwinMind Incident Runbook is a specialized skill designed to manage and resolve production issues related to TwinMind service integrations. It provides Claude with a structured framework for incident classification, immediate response checklists, and diagnostic playbooks for common scenarios like transcription failures, high latency, and rate limiting. By automating health checks and providing clear escalation paths, it helps on-call engineers minimize Mean Time to Resolution (MTTR) and ensure consistent communication during critical outages.