What is a Journey Map in this context?

A journey map is a visualization of a user's experience over time, focusing on their actions, thoughts, and emotions as they interact with a system or service to accomplish a specific goal.

Does this skill support visual diagrams?

Yes, it generates Mermaid.js code for journey flows and emotional curves to provide a visual representation of the user experience directly within your documentation.

Can I use this for service design?

Absolutely. It supports various journey types, including current state, future state, and service blueprints that link front-stage user experiences to back-stage operations.

How does it help with product prioritization?

The skill helps identify 'Moments of Truth' and high-severity pain points, allowing teams to prioritize opportunities based on impact and effort scores.

User Journey Mapper

Name: User Journey Mapper
Author: melodic-software

bymelodic-software

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Design Tools

Generates comprehensive user and customer journey maps to visualize experiences, identify friction points, and discover product opportunities.

About

The Journey Mapping skill empowers product teams and designers to look beyond technical processes and understand the human experience of their users. By mapping personas, phases, touchpoints, and emotional curves, this tool helps Claude identify critical 'Moments of Truth' and prioritize high-impact improvements. Whether you are analyzing current-state frustrations or designing future-state solutions, this skill provides structured frameworks—including Mermaid diagrams and YAML exports—to turn user empathy into actionable product strategy and documentation.

Key Features

Persona development and behavioral archetype analysis
Structured data exports in YAML and Markdown formats
Automated pain point identification and opportunity prioritization
Visualizations using Mermaid journey and XYChart diagrams
12 GitHub stars
Multi-phase experience mapping with emotional intensity tracking

Use Cases

Designing a 'Future State' journey for a new product feature to ensure user-centricity
Analyzing a SaaS onboarding flow to reduce drop-off rates and improve first-time value
Conducting a 'Day-in-the-Life' study to understand user context and environmental triggers

About

Key Features

Persona development and behavioral archetype analysis
Structured data exports in YAML and Markdown formats
Automated pain point identification and opportunity prioritization
Visualizations using Mermaid journey and XYChart diagrams
12 GitHub stars
Multi-phase experience mapping with emotional intensity tracking

Use Cases

Designing a 'Future State' journey for a new product feature to ensure user-centricity
Analyzing a SaaS onboarding flow to reduce drop-off rates and improve first-time value
Conducting a 'Day-in-the-Life' study to understand user context and environmental triggers